Online Selling Rules and Regulations
Dear user, For the optimal utilization of the Natar online store please carefully consider multiple factors. Entering the Natar website means that you have read, understand, and agree to the terms and conditions, as well as how to use the Natar services. It should be noted that making an order at any time means full acceptance of all Natar’s terms and conditions.
General Rules/Guidelines
It should be noted that all Natar principles and procedures are in accordance with the laws of the Islamic Republic of Iran, the law of E-Commerce Law, Consumer protection laws, and that the user is also required to comply with the laws applicable to the user. If Natar’s rules, processes, or services change in the future, they will be announced and updated on this page. your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
Customer Definition
Customer Definition A person who registers an order or any utilisation of Natar services with his personal information supplied in the registration form is referred to as a customer or user. . Additionally, since Natar’s website is a dedicated online store, any person who purchases Natar’s products for uses other than business or professional activity is considered a customer or consumer under the e-commerce law.
Saleable Product Definition
The products presented on the website are made in Iran by Yadavand Chemical Company and sold under the registered trademark Natar.
Yadavand Chemical Company is in charge of all duties related to quality and cost.
Natar will provide an invoice for the products listed on the website upon the buyer request.
Electronic Communications
You agree that Natar will respond to your request electronically if you use Natar’s services, place an online order or purchase, or contact Natar (via e-mail, SMS and other electronic services). Furthermore, the e-mail address and phone numbers registered by the customer in his profile are the only official e-mail addresses and phone numbers recognized by the customer, and all correspondence and responses are done via them. Natar has the option of sending website users an email or SMS to inform them about events, special services, and promotions. . Users can email Natar to let them know they don’t want to get these emails and Text messages.
Privacy & Terms
The personal data of members of the website is respected and protected by Natar. Natar committed to safeguarding your personal information to the best of its abilities and, in this regard, is working to provide the necessary technologies that will make your usage of the website safer and more secure. In fact, by using the Natar website, you acknowledge that you are satisfied with it. The right to use and publish all or any part of any statements made available through any of Natar’s services, such as but not limited to text, graphics, logos, button icons, photos, videos, digital products, and other content created by Natar, is licensed by this company. All freely accessible content is the legal property of Natar, and any usage without prior written permission may result in lawsuits being filed by Natar.
processing, delivery, and registration orders
The legal weekdays means Saturday to Wednesday of every week, excluding public holidays in Iran, and all orders placed during working days and the first day after the holiday are processed. Natar allows its customers to place orders 24 hours a day, 7 days a week, and the delivery time in Tehran is a maximum of 3 working days and the cities are 7 working days.
All orders registered on Natar website are placed in the processing queue by sending the order code and proforma invoice via email. Natar always takes utmost care and effort in sending and delivering all registered orders. Despite this, if the inventory of a product in Natar ends, even after the customer places an order, Natar reserves the right to cancel the order or refund the order amount, or the customer can replace the finished product with another product. slow
In the case of a problem with the shopping cart’s final processing, such as running out of stock or client cancellation, the payment will be reimbursed to the customer’s account with 48 business week hours.
Natar is allowed to stop taking new orders without prior notice, and all orders registered before taking orders will be processed and sent. Natar reserves the right to stop the sale of all or part of the products for any reason, such as running out of stock without prior notice.
In case of any error regarding the price and rial value of the products available on the Natar website, Natar reserves the right to cancel the order and purchase made by the customer. Natar will deposit and return the received funds to the account declared by the customer as soon as possible, and the customer, by entering Natar’s website, accepts that she is aware of this and will not have any claims in this regard.
Users must complete the order form with correct and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered. Therefore, the customer’s inclusion of the address, e-mail, mobile and landline contact numbers means that their authenticity has been confirmed, and if these items are not entered correctly or completely, Natar can ask the customer to confirm the accuracy and certainty of the order registration. Request additional information. Also, customers can enter the name, address, and phone number of another person to pick up the order, and if the order amount is prepaid, the recipient of the order must have an identification card when receiving the goods.
According to the order’s system registration, providing a new invoice or modifying its specifications, including changing the invoice issued in the name of a natural person to the identity of a legal entity, is not possible. . As a result, consumers must be aware about this matter when making an order, and if they want an invoice to be produced in the name of a legal entity, while they’re in the buying process choose the option “Completing legal information” and submit the relevant organisation ’s information. go on with the organizational purchase, and get an official invoice. Subsequently, the address that the buyer specifies or recognizes as the recipient’s address will be included in the invoice. As a result, invoice requestors who are acting on behalf of a legal entity must pay close attention to this detail when making an order because there will be no way to change the address entered on the invoice once the request has been processed and confirmed.
Orders that are shipped by freight or have a value of more than ten million Rials cannot be paid for in-person; instead, the whole must be settled by online payments debit card prior to delivery.
The delivery address should be exact and reliable, and the order cannot be delivered in public areas like cafés, internet cafes, restaurants, hotels, and other such places.
After the finalization of the basket in the case of a credit purchase (using a discount code or voucher), it is not legally possible to change the shopping basket and change the invoice amount for reasons such as canceling the purchase, removing or changing the product or the quantity of products, and if the customer requests it. If there is a change, the voucher or discount code will become invalid, and the money cannot be reimbursed.
In terms of the products delivery service, the order is delivered to the building entry door(leading to the street).
It is important to realize that an order is only completed when the users receive the shopping cart code for it. Natar is obviously not responsible for any items left in the shopping cart.
Shipping Damage
Natar makes every effort to ensure that every order gets to its clients in a secure and unbroken and in a good condition, no matter where they are in the country. Due to the safe and secured packaging of all consignments, delivery by any of the trustworthy transport companies chosen by the user, and declaration of the consignment note (included in the shopping cart and notification), any incident during transport and delivery is the user’s responsibility. It means that any incident that occurs during shipment and delivery would be the user’s responsibility. And Natar will only pay the damage if the shipping company confirms the order and also to enable follow-up. transport-related damages must be notified to Yadavand Chemical Company within 24 business hours of the order’s delivery, and the damaged product must be returned to the company along with the shipping company’s official memos and all accessories and invoices. All individual articles, content and other elements comprising website are also copyrighted and belong to Natar website.
Granting Branch
Natar products are available at reputable chain stores such as Shahrvand, Refah, Sepah, Etka, Hyper Family, and so many others, but we don’t have any exclusive sales agent throughout the country.
Force majeure
All of the conditions and rules specified apply under normal conditions, and Natar is not liable in any way in the event of force majeure. Please share the aforementioned URL with us.
User feedback
The comments section of Natar was created to discuss the shopping experience and the use of the items sold. Natar’s comments section is obviously completely separate from those of other websites and social networks. Every user is free to express their opinions in this part as as they stick to the site’s terms and conditions, and experts will examine and approve any opinions before they are published online. . It comes as no surprise that user comments that do not conform to the web’s guidelines will not be authorized and, as a result, won’t be displayed on the website. Respected customers are kindly asked not to rely their choices and decisions on comments since the display of user comments on the website in no way represents technical approval of the comments’ content by Natar.
Terms and Conditions for Submission of Comments
Use a Persian (Farsi) keyboard and write in Persian (Farsi). It is recommended to avoid using more empty space (Space) than normal, drawing letters or words, repeating a letter or phrase, and using emoticons and emojis in the text.
Choose a title for your comments or review that fits to the text. A catchy headline will encourage readers to read your comment.
User evaluations should highlight the product’s strengths and weaknesses in practical usage and personal experience, and the advantages and disadvantages should be given in a concise format in the appropriate spot It is critical to avoid exaggerating the product’s upsides and downsides as much as possible.
A good criticism is one that considers both the downsides and the upsides of a product, rather than examining the advantages and disadvantages separately.
The format of the comments section will determine how questions and requests for advice from consumers are assessed and, if required, responded to.
Comments submitted by users must be courteous and free of insults to other users or third parties. It goes without saying that insulting someone or using language that is inappropriate will result in the user’s viewpoint be rejected.
All users have the right to share their ideas on the website as long as they follow the rules. Due to this, you shouldn’t respond to or criticize the commenter, even if you believe that his opinion is inaccurate, prejudiced, or wrong.
You shouldn’t put links of other websites in your comments since the Natar is responsible for the hyperlinks. Avoid inserting email addresses or usernames from social networks when communicating to (sending to) other users.
Do not bring up different and unrelated discussions with any product since only comments related to the advertised brand (Natar) will be approved.
It is preferable to only include information in this section that is useful to website visitors; as a result, refrain from including any personal, pointless, or unnecessary information in this section.
It is necessary to write your comments down and try to stay away from using colloquialisms or abbreviated (or shortened) forms of words. The opinions of web users must be approved before any text can be displayed on web page screen.
It is preferable to keep the questions and answers brief and to use the Persian language, script, and writing style.
Under the specific product, only one question should be written.
Avoid entering personal information in the Question/Answer field , such as your email address, phone number, or social media username.
Please keep in mind that comments, questions, and answers should only be a product related question , therefore for follow-up or questions about the purchase, contact Natar Department of Consumer Affairs (021-88734610) or via the “Contact Us” page by selecting the follow-up topic. Ask your question or make your request for an order or post-sale service.